Ruby has a heart

Note: today's blog is not about a funny caller or employee. It's a little more serious and about Ruby caring.

Today was a rainy, cold, and miserable Monday. Callers were rude, my boss had an attitude and the office manager had only worked 5 hours again. So when quittin' time came, I was beyond estatic. I loaded up all my stuff, peaced out and hopped in my car. It was then that I realized I was literally stuck at work. My car decided to die on me and needed to be jumped.

I went back inside and complained to Jade (the PT receptionist) about how the world was against me. We called Brandan (another guy in the mail room), and since Jade had jumper cables and her car was right next to mine, her and Brandan went out to fix my car. I decided to stay far away, since I probably wouldn't be that helpful.

While sitting at the desk, pouting over my day, the phone continued to ring. Rolling my eyes, I answered the phone. In between a baby's screams, I could hear the tiniest whisper of someone on the other end asking me if they reached the hotline. I replied they reached the main switchboard and asked what department they were looking for. She replied, but I could barely her. I asked if she could speak up since I was having trouble hearing her. It was that instance when I felt like the biggest jerk ever. She apologized and ask:

"Have I reached the domestic abuse hotline?

I could have died. I immediately picture a woman with a black eye holding her crying child whispering with her hand over her mouth so no one could hear her ask if she'd reached a domestic abuse hotline. I felt awful telling the lady that she didn't reach her destination and that I wasn't able to help her. I really wished there was something I could have done besides just hang up with her.

Her one question made me realize that yeah, some Mondays suck, cars break down but I can count my lucky stars that I have never had to ever think about finding a hotline to talk to someone about domestic abuse. I've spent the remainder of my day thinking about this woman and can only hope everything works out for her.

I think Ruby is growing a heart.